Privacy Policy
Effective date: 18 September 2026
Serve: Tap & Scan Menu & Orders is a restaurant-menu and ordering service from Better Tomorrow Tech, a brand operated by Better Tomorrow Co (“Serve”, “we”, “us” or “our”). This policy explains how information is handled through qrmenu.bettertomorrowco.tech.
1. Information We Collect
Depending on the features used, we may process:
- Restaurant and staff account information, including names, business details, contact information, credentials, selected plan and billing information.
- Menu content, photographs, item descriptions, prices, availability, coupons and restaurant settings.
- Order details, such as selected items, quantities, prices, table identifiers, order notes, timestamps and order status.
- Customer information entered during ordering, which may include a name, telephone number, email address or other details requested by the restaurant.
- Payment or billing references where a payment feature is used. Complete payment credentials may be handled directly by a payment provider.
- Support requests, feedback and complaints.
- Technical information, including IP address, browser and device information, cookies, QR-scan or menu-access activity and diagnostic or security logs.
If a customer enters allergy, dietary, health-related or other sensitive information in an order note, it may be visible to the restaurant staff handling that order. Customers should submit only information relevant to their order.
2. How Information Is Used
Information is used to maintain restaurant and staff accounts; publish menus; associate a menu or order with the appropriate restaurant and table; receive and manage orders; apply configured offers; produce available order records and analytics; administer plans and payments; provide support; prevent misuse; and meet legal obligations.
3. Restaurants and Their Customers
The restaurant determines the menu, what customer information it requests and how it fulfils an order. It is responsible for providing required notices, obtaining any necessary consent and using customer information lawfully.
Serve may process customer and order information on the restaurant’s instructions to provide the selected features. Authorised restaurant staff may access information needed to manage their orders.
Questions about a restaurant’s use of customer information should normally be directed to that restaurant. Questions about our own processing, accounts or this policy can be directed to us.
4. QR Codes, NFC Tags and Table Access
Scanning a table QR code or tapping an NFC tag can open a restaurant menu or table-linked ordering page. These access methods may associate the resulting activity with a restaurant or table. An NFC tap does not, by itself, give us access to all information stored on a customer’s phone.
The information recorded depends on the platform features in use and the customer’s subsequent actions, such as viewing a menu or placing an order.
5. Communications and Marketing
Contact information may be used for account verification, support and order-related communications where those features are available. Placing an order does not automatically authorise unrelated promotional messages. Restaurants must obtain any required permission for marketing and respect opt-outs.
6. Sharing of Information
Relevant information may be shared with the restaurant receiving an order and its authorised staff; white-label platform and hosting providers; payment, messaging, email and support providers used for selected features; professional advisers; and authorities where required by law or necessary to protect legal rights or security.
External payment or other linked services may have their own privacy policies.
7. Cookies and Security
Serve may use cookies and similar technologies for account sessions, menu and order functionality, preferences, security and performance measurement. Disabling necessary cookies may affect functionality.
We use reasonable administrative, technical and organisational safeguards appropriate to the service. No online platform can guarantee absolute security.
8. Storage and Retention
Information may be processed by providers in or outside India, subject to applicable legal requirements. We retain information for as long as reasonably necessary to provide the service, maintain account and order records, meet legal or accounting obligations, prevent misuse and resolve disputes.
Closing an account does not necessarily result in immediate deletion of records that must lawfully be retained.
9. Your Rights
Subject to applicable law, you may request information about your personal data, correction or updating, erasure of information no longer required, withdrawal of consent and grievance redressal. We may verify your identity before completing a request.
Where information is controlled by a participating restaurant, that restaurant may need to handle the request.
10. Children and Policy Changes
Restaurant accounts must be opened by persons legally capable of entering into an agreement. Restaurants must satisfy applicable requirements before collecting children’s personal information through Serve.
We may update this policy when the service, data practices or applicable requirements change. The updated version will show a revised effective date.
11. Contact and Grievances
Grievance Officer: Tirth Shah
Designation: Grievance Officer, Better Tomorrow Co
Email: tech@bettertomorrowco.in
Phone/WhatsApp: +91 63539 08701
Address: B63 Rajlaxmi Soc, Old Padra Road, Vadodara, Gujarat – 390007, India
Website: https://qrmenu.bettertomorrowco.tech