Refund Policy
Effective date: 18 September 2026
This policy applies to Serve software subscriptions and any NFC tags or other physical materials purchased from Better Tomorrow Tech, a brand operated by Better Tomorrow Co. It does not determine refunds for food or beverage orders placed with participating restaurants.
1. Restaurant Orders Are Separate
A customer seeking to cancel or obtain a refund for a restaurant order should contact the restaurant. The restaurant’s disclosed conditions and applicable legal obligations govern that purchase. A restaurant cannot use this software-subscription policy to remove a customer’s legal rights concerning food or services it sells.
2. Free Trial or Free Plan
There is no software purchase price to refund for a free plan. Any separately purchased physical materials are addressed under the applicable order conditions and the statutory-rights section below.
3. No Change-of-Mind Refund After Activation
A paid Serve subscription is ordinarily non-refundable once payment is confirmed and subscription access is activated. We do not normally provide full, partial or prorated refunds because a restaurant changed its mind, did not use the service, cancelled during a paid period, left plan allowances unused or did not achieve expected sales or operational results.
This position is subject to the exceptions and rights below.
4. Cancellation of Renewal
A restaurant may cancel renewal before the next payment is processed through an available account control or by contacting tech@bettertomorrowco.in.
Cancellation prevents future renewal but does not ordinarily reverse the current payment. Paid access will normally continue until the end of the purchased period unless the account is otherwise closed or restricted under the Terms.
Removing a menu or simply ceasing to use Serve does not itself cancel a recurring subscription.
5. Billing and Service Exceptions
An appropriate refund, reversal, correction, service extension or other remedy may be provided if:
- The same charge was processed more than once.
- Payment was collected but paid access was not activated.
- We discontinue the principal paid service during the purchased period without a reasonable alternative.
We may first try to restore access or correct a fault. Remedies required by applicable law are not subject to our discretion.
6. NFC Tags and Other Physical Materials
The quantity of NFC tags or other physical materials included in a paid plan is the quantity expressly stated in the plan or order confirmation. Additional or replacement items may be charged separately, with their price disclosed before purchase.
If an item supplied by us is materially defective, incorrect or not delivered, contact us with the order reference and details of the issue. We will offer an appropriate correction, replacement or refund according to the circumstances and applicable law.
Loss or damage after delivery is not ordinarily covered as a defect. A phone’s lack of NFC support or disabled NFC setting does not by itself establish that a tag is defective; customers can use the corresponding QR code where available.
7. How to Request Assistance
Email tech@bettertomorrowco.in with the registered restaurant name, plan, order or transaction reference, date, amount and a description of the issue. For a physical item, include a photograph if it helps explain the problem. Do not send passwords, one-time codes or complete payment-card details.
Approved refunds will ordinarily be returned through the original payment method. We will communicate the expected processing time when a refund is approved; banks and payment providers may need additional time.
8. Statutory Rights
Nothing in this policy limits rights or remedies that cannot lawfully be excluded, including applicable remedies for materially defective, deficient, incorrectly described or undelivered goods or services.
9. Contact
Grievance Officer: Tirth Shah
Email: tech@bettertomorrowco.in
Phone/WhatsApp: +91 63539 08701
Address: B63 Rajlaxmi Soc, Old Padra Road, Vadodara, Gujarat – 390007, India